Successful business owners do not simply produce and sell their products nor render their service instantly, but they first learn about their customers. They try to understand what their customers want and search for the most effective way of making their product or service available. However, it’s not a simple task. It takes more than just knowing your clients’ names, ages, and incomes. You should also be able to pinpoint their tastes, interests, and hobbies along with their favorite movies, series, and books so you can incorporate their theme into your business when it is applicable. It will be a profitable advantage for your business since a strategy like this won’t leave your business stagnant, making way for diversity, which customers indeed enjoy.
The Importance of Knowing Your Customer
You should clearly understand how your customer behaves. You should determine what type of person they are and what particular products they’ll buy at a specific point in time. This enables the business to easily aid the need of its customers. Here are some key questions that successful business owners ask themselves regularly to know their clients:
What is the customers’ reason for purchasing your product or service?
If you exactly know why they are buying your product or service, you can prepare it whenever they need it. Whether it is a short-term or long-term reason, you need to level up the quality of customer service they will experience after every purchase. A good impression from clients comes always comes a long way. For example, they only availed your product only once, but if they are impressed by your customer service, they will recommend you to other clients, thus making way for more profit.
How often are they going to need to buy that product or utilize the service?
Build trust and confidence by being constant with your customers. If you can answer their needs every time they need it, chances are they won’t look for another company. Consistency builds customer loyalty, which results in a long-time bond and revenue accumulation.
Who are they buying for?
Your messaging and promotion especially in your marketing game is vital on how people will respond to your gimmicks. You should persuade your customer to buy your products by talking about the things they love. If they buy your products for their kids, you should be talking about kids, family bonds, and the simple joys of giving gifts.
How can they purchase from the business?
It doesn’t matter what product or service you sell, any business should know e-commerce and how it works. Today, most people will ask you if they can order online from your business, and it disappointing if they can’t. Get found on google and major social media platforms to boost your profits. For as easy as creating a page and posting your products for free, you can easily reach more people and let them know more about your business.
Your clients are your biggest asset, and maintaining them after their first purchase should be your business goal. Without a strong customer base, a business will fall apart. Acquiring new leads and customers is equally important to maintaining good relationships with past and current customers for business growth. Actually, gaining new customers are more tiring and costly compared to retaining a current one. Organizations spent 7 times more to attract new clients. Get a competitive edge towards your competitors by understanding your clients more.
Branding and customization can be easily done in your products and services since you know exactly who and what your customers are. It gives a unique customer experience, providing more colorful twists to your business. Companies that know what their clients want and what they expect can also work on customizing the customer experience to create loyalty. After-sales communication by emails and Thank You cards should create a positive experience that will lead to a stronger relationship. Also, you should also listen to your customers by answering their feedback and concerns about the business and products. They may provide you with some sound advice from their point of view, which could be a really helpful asset to your company.
How well do you know your leads and customers?
You probably have information about their contact data such, as their names, addresses, and phone numbers. But you should know them beyond those basic facts. Are they regular users of social media platforms? What kind of marketing style would best attract them? When do they need your product and service? What drives them into buying and availing? And most importantly, how can you best serve them most efficiently and effectively?
This is precisely why demographic data is a vital component of a business’ success. Demographics is more critical to businesses than ever – not only to stay competitive and profitable but also for compliance.
What is demographic data?
Demographic data is statistical data accumulated about the characteristics of the population, e.g., age, gender and income for example. It is a practice to learn more about a product or service, how well they are selling, and what areas they sell more. Sample surveys and questionnaires are conducted to collect these data. They are then compiled and later interpreted.
There are few ways to predict consumers, and studying demographic data is one the most reasonable and reliable ones. With accurate data, you can easily determine and understand why customers make choices. It may be because of where they live, their age, their gender, and many other circumstances. It gives way to more accurate forecasting.
Uses of demographic data:
- Grouping customers based on variables including age, gender, etc.
This benefit allows you to understand identify segments, understand each segment, and create specific programs for them. Knowing what they want and how they want to receive a certain product or service is a huge competitive edge. It will enable the business to have more precise market campaigns for each consumer group they are targeting.
- To customize products
The more unique your product looks, the better! Demographic data can be used to customize products by finding out your consumers’ preferences and changing the existing product to fit the desired outcome. The whole idea of customizing products would be to save time, energy, and money on products that statistically wouldn’t fit your consumer specification.
Personalizing products help increase sales, but it also keeps your customer satisfied and promotes customer loyalty.
- Determining Your Target Market
Identifying a target market makes advertising your products easier. It will also help your company develop effective marketing communication strategies. A target market is a group of people with the same needs or characteristics that your company eyes to serve. Being adaptable in choosing a target market and eventually choosing the right strategies enables the firm to direct its resources to those customers with high potential for sales growth.
Determining a target market allows you to focus your marketing efforts in the most cost-effective way possible. Aside from knowing which people to serve, it is also important to define your product and service. With dropshipping, you can easily procure products from anywhere. You can also customize them by negotiating with a reliable dropshipping agent.
- Make Specific Messages
After identifying a target market, one way to initiate communication with them is to craft specific messages. Branding solutions like packaging customization, packaging inserts such as Thank You cards and discount offers will always be remembered by your customers, especially if it’s their first time to receive such service. You have to be accurate, dependable, and provide the service you’ve guaranteed. The opportunity lies in the ability to deliver what you promised and surprise your customer with extra care and support. At Dropship China Pro, we aim not only to meet your customers’ expectations but also to surpass them.
- Identify an Unreached Part of the Market
If you want your business to dive into current trends, this is one of the most innovative benefits of demographic data. You can easily analyze which markets are not receiving too much attention, and you can make a product especially for them. This allows you to carve out a niche for your product.
- Cost-effective Strategies
After learning everything about the target market and identifying your products and services, you should know where to get them. Dropshipping might be the most convenient way to start your business. This process helps minimize risks and costs since a manufacturer will be responsible for your products’ packaging and shipment. To know more about it, visit https://dropshipchinapro.com/
Relevant Facebook Demographics
- Seniors are the smallest but fastest-growing Facebook age demographic
Users over the age of 65 accounted for Facebook’s fastest growing audience over the past 12 months, while women aged 55 to 64 are now more likely to make online purchases than men aged 16 to 24.
Looking at this data, if you treat Facebook as your central platform for your online business, you should know that older people tend to buy more from you. You may try to make your products more formal, mature, and grandma-friendly!
Most adults log on to Facebook every day
Apparently, your business should not try to be more youthful as possible. The average U.S. adult spends an average of 34 minutes per day on the platform. You probably should take into consideration that you should start selling doormats, household storage containers, kitchen towels, and even bike saddles! These are the most trending products in 2021.
- Teen Facebook Users Are Lessening
Since applications like Tik Tok, Twitter, and Instagram are becoming more popular to younger generations, teens’ statistics on Facebook went downhill. Research from Hootsuite and We Are Social shows that marketers have access to about 10 million fewer teens than last year.
- Most Senior People are Patronizing Facebook
Although seniors is Facebook’s smallest age group in the United States, they visit the application in larger numbers than other social sites.
Do you know of Americans 65 and older, 46% use Facebook? Compare that with 38% on YouTube, 15% on Pinterest, and 11% on LinkedIn. Do you think you need to focus more on providing senior-related products and services?
Men use Facebook than women
Statista’s research shows that 56% of Facebook users over the age of 13 are male. Male users between the ages of 25 and 34 years old are the biggest demographic on the platform overall.
- Europe bounced back in User Growth
The totality of European users dropped after suffering from privacy scandals, leading to a decrease of 375 million month active users over a three-month period in 2018. However, there is a great improvement in 2020! European users increased for 410 million, just in the second quarter of the year.
- India, Indonesia, and the Philippines are among Facebook’s fastest growing regions
The most apparent reason why these regions had an accelerated growth is because of the rapid spread of digital adoption. Among these countries, Indonesia had the greatest audience increase of 10 million users. The other countries grew by two million users each.
Hiring a Dropshipping Company: Dropship China Pro
After learning some valuable information about Facebook demographics and what type of niche you should be targeting in 2021, it’s time to improve your customer service. Having a great dropshipping agent behind your product or service amps up the quality behind your brand, it will leave your customer with a sense of being taken care of and that feeling that they are a priority. Services like fast deliveries, product sourcing, free storage, warehousing, and efficient quality control are what you need to succeed. Fortunately, we offer all of these services. Your customers want to be taken care of, and it’s also our aim. Here are some suggestions to make your customers know you care.
- Provide quality products or services
- Provide real drophipping solutions.
- Surpass customer expectations
- Provide fast and on-time deliveries
- Customize Products for Better Branding