After Sales

Long deliveries, lost packages, and damaged products can happen no matter how hard we try to prevent them; most situations require reasonable, timely, and thorough support to be handled appropriately.

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Dealing with these issues, angry customers, unconcerned dropshipping suppliers, and indifferent fulfillment companies takes a lot of time and energy.

Luckily for your eCommerce business, Dropship China Pro’s after-sales service experts take care of any delivery, product quality, or lost parcel issue on your online store.

When it comes to shipping and quality issues, the most important is not if something happens; it is when!

Your business deserves a dropshipping service company that takes care of these issues for you on time.

Besides having fulfillment centers in America, Europe, UK, Australia, and China, we strategically locate all our account managers and customer service specialists. If something happens, they will immediately step up and make sure it’s taken care of as soon as possible.

Our customer support stands out for:

  • Prompt response 24/7.
  • Easy communication in English, French, Dutch, German, Spanish, and Mandarin.
  • Customer-friendly refund policy
  • Timely and reasonable solutions from experts who truly understand your needs.

Your business is our business!

We understand your struggle when dealing with damaged and lost parcels. That is why our customer-oriented return and refund policy provides you with reasonable in-time solutions for product quality and failed delivery issues.

Tired of Dropshipping Suppliers who can't speak good English?

Since order fulfillment is the final link between you and your customer, good communication plays an essential role in your dropshipping business success. 

In Dropship China Pro, all our sales experts and customer service assistants have an international background and speak English fluently. You can communicate with us via text, audio, or video call to make your experience more effortless and comfortable when dropshipping from China.

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Don't speak English?

Don't worry! Our account managers and customer support specialists speak almost any language, including French, German, Dutch, Spanish, and Mandarin.

Get the best solution for you today