Dropship China Pro Support

Shopify Connector Operation Guide

In order to connect your shop, you do not need to install/configurate an app.
Instead, you need to provide us some information and grant us the right access level.
Please follow these steps 1 by 1, and fill in the provided word document.

1. Store Name

Please provide us your store name (as circled in red)

Shopify ready

2. Api key and password

2.A In the control bar to the left click in the bottom section named ‘Apps’.
Inside this section click on ‘Manage private apps’, which is at the bottom of the page.

Manage Private apps

2.B You may have to enable custom apps, if not done before. Tick all boxes

Then, “create custom app”.

APP development

2.C App name and developer email can be filled in with “allroot”

Shopify permissions

2.D Copy and send us the information in the Authentication section:
‘API key’ and ‘Password’ as shown above.

3. Manage your private app settings

3.A Still in the private app section, scroll further down to “Admin API permissions”. Give these
apps the following authorizations:

API permissions

When finishing your settings, please make sure to click the save button in the top right corner.

connecting shopify

4. Provide SKU codes

For each item you want us to fulfill, please provide the following info:

support products

The rest of the information needed to fill in the word document can mostly be found in the
“orders” section of your shop.

support orders

Refund, Returns and Resend Policy

Dropship China Pro offers a quick and customer-friendly dispute policy. We appreciate it if you provide pictures of the damaged product to prove damage. If the pictures cannot prove the products are damaged, please send us a video.
Dropship China Pro will offer Full Refund, Resend, or Return for any of the following cases:

Refund:

We will offer a full refund or replacement if:

The products are badly damaged.

Pictures or videos that prove such damage are provided within three days after the product is delivered to the final customer.

Resend:

We will offer free resend service if:

  1. The customer provided the correct address, but the package was returned to the overseas warehouse.
  2. The courier company made a mistake during the delivery.

Returns:

As returning products would mean more expenses, we do not require our customers to return the products to our warehouse.

Addition:

We offer full resend or refund services if the parcel was lost during the transportation or the customer received the wrong products.

Pricing

Dropship China Pro’s fees are entirely transparent.

We don’t hit you with starting, monthly membership or warehousing fees.

We work with fixed prices for product, shipping and packaging. On top of that, we offer substantial discounts for bulk orders and for extra.

In exchange, you will get:

  • E-commerce store integration
  • Quality control
  • Same-day order fulfillment
  • Automatic order synchronization Learn more
  • 90 days free storage in Chinese warehouses. Learn more
  • 60 days free storage in overseas warehouses Learn more
  • Professional blind dropshipping Learn more
  • Discounted shipping rates Learn more
  • 7 to 15 days delivery for orders shipped from China Learn more
  •  2 to 4 days time for order shipped from overseas warehouses Learn more
  • Free order return management
  • Friendly refund and resend policies
  • Inventory management
  • 24/7 Customer Support in English, French, Dutch, German, Spanish, and Mandarin

Billing

We do not charge any initial setup fee. However, once your store is linked to our order management system via API and you have purchased your inventory, you would need to deposit an account balance to your account before we start to ship orders.

We will send a daily report with the order fulfillment costs update and when your balance is close to zero you would need to top up again so we can continue fulfilling orders.

On top of that, for every payment there will be a commercial invoice indicating the services and products provided to your company.

Payment

We support different secure payment options that fit different business sizes and needs. Here is a brief introduction:

Alibaba Trade Assurance

5/5

We support different secure payment options that fit different business sizes and needs. Here is a brief introduction:

Alibaba’s protection service is the best way to ensure your product is produced to the quality you expect, paid for securely, and shipped on time.

In case of any problems you can file a dispute and Alibaba will investigate and mediate to help you get a refund.

You can make payments through Alibaba Trade Assurance using your credit card or  via T/T payment

To make payments through Alibaba Trade Assurance you should have an Alibaba account that is already verified.

Get your account now

Alibaba Trade Assurance

Payoneer

5/5
payoner

Payoneer offers you several ways to pay get paid. You can use your Payoneer account to receive and pay from America, Europe, UK and Asia through the Global Payment Service.

We recommend Payoneer for payments in Euros.

Transferwise

5/5
Transferwise

Transferwise is highly reputable money transfer platform trusted by more than 7 million customers, it is a win-win option for the payer and the payee since its transfer costs are very low.

Aliexpress

4/5
Aliexpress

Paying via Aliexpress (hyperlink to Aliexpress.com) (link description: Aliexpress Dropshipping) is another method to secure your payment, if you are not able to pay via Alibaba (hyperlink to alibaba.com) (link description: Alibaba Dropshipping Supplier).

Aliexpress supports different payment methods like PayPal, Credit Card, and Payoneer.

1.6.5. SWIFT Payment

3/5
Swift payment

SWIFT Payment  is one of the most used payments worldwide. However, we strongly suggest SWIFT payment for transactions higher than $1000 USD since the transfer cost would be least 30 USD.

FAQ

Our headquarters office is located in Hangzhou, Zhejiang, China, we have two Chinese warehouses, one in Hangzhou, one in Dongguan, near Shenzhen.

We also have overseas warehouses in the United States, UK, Europe and Australia.

Some of our sales experts are located in France and Belgium.

We are a team of more than 50 experts from Belgium, China, Colombia, Congo, and Mali, committed to provide overseas e-commerce entrepreneurs with the most professional Dropshipping Services.

No, we do not charge setup, integration, or warehousing fees. However, once your store is linked to our OMS and you have purchased your inventory, you would need to deposit an account balance to your account before we start to ship orders.

We charge you the product fee and shipping fee for each order, as well as the packaging fee of $0.5.

Yes, we can source high-quality products for you at low prices, you just need to send us a link or a picture of the product.

Yes, we have our own quality inspection department, our quality inspectors will randomly check each batch of goods and fill a report with the results. We can also provide pictures and videos of the quality control.

Yes, we offer free warehousing for 90 days in our Chinese warehouses and 60 days in overseas warehouses.

Yes, we have different branding and customization options starting from less than a dollar.

We can do customized logo on the product and packaging according to your requirement,we will quote you based on your requirement on the craft and material.

Yes, we offer professional blind dropshipping, using local tracking numbers and packaging that does not contain any Chinese characters or the supplier invoice.

Processing time for non-stock items is 4 days since such items take around 3 days to be delivered to our fulfillment warehouses.

Processing time for items in stock is between 12 and 24 hours.

We can handle up to 15.000 orders per day from any of our fulfillment warehouses.

We offer integration for the following e-commerce platforms: Ebay. Shopify, WooCommerce, Amazon, Wish, Shopee, Rakuten, and others.

When we connect your store to our OMS, we will only have access to read and write your orders, other information involving your store is not available for us. So your data is secure.

Yes, we have cooperation with cross-border logistics companies such as UPS, DHL, YunExpress, and YDH that allow us to get discounted shipping prices for you.

We can also choose the most suitable route for you according to your shipping budget.

We can ship your products to any country.

Our shipping times to the main dropshipping markets are 7 to 14 days when fulfilling from Chinese warehouses and 2 to 4 days when fulfilling from overseas warehouses.

We do not ship flammable or perishable products.

Yes, we will assign a personal account manager to assist you, keep you updated, and solve any operational issue on time.

Our customer support is available 24/7 and we respond to any type of inquiries within 30 minutes.

We offer customer support in English, Dutch, German, French, Spanish, Mandarin

We accept different payment methods like Alibaba Trade Assurance, Payoneer, Transferwise, Aliexpress, and wire transfers.

We will offer a full refund or replacement if:

– The products are badly damaged.

– Pictures or videos that prove such damage are provided within three days after the product is delivered to the final customer.

We will offer free resend service if:

– The customer provided the correct address, but the package was returned to the overseas warehouse

– The courier company made a mistake during the delivery.

To keep our customers’ privacy, we won’t share good selling products to other customers.

We can share some fast growing niches and product categories though.